PRIVACY POLICY
Everglades Airboat Excursion is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Our Privacy Policy covers all the platforms through which you choose to interact with us, including our mobile-enabled and social media sites. By giving us your personal information, you agree to the transfer, storing or processing of your data in accordance with this policy.
By making a booking or submitting any personal information to us, you are agreeing to us handling your personal information as set out below. If you do not agree to us using your personal information in these ways, unfortunately we can’t process your booking and you shouldn’t use our sites.
WHAT THIS PRIVACY NOTICE COVERS
This privacy policy sets out how Everglades Airboat Excursion uses and protects any information that you give Everglades Airboat Excursion when you use this website. The Privacy Notice will explain:
What types of personal data we collect and why we collect it.
When and how we may share personal data both within Everglades Airboat Excursion and with our business partners and other organizations.
Your choices regarding your data including access, updates and erasure.
Everglades Airboat Excursion reserves the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to issuing an email to the e-mail address listed by registered users or posting the revised Privacy Policy (or changes, modifications, additions or deletions). You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user, review this site and this Privacy Policy periodically and to be aware of any modifications.
WHAT WE COLLECT
We may collect the following information when you register for services or browse our website or mobile apps:
Name and job title
Address, email address, phone number and date of birth;
Demographic information such as postcode, preferences and interests;
Information about your browsing behavior on our website and mobile apps;
Information about when you click on one of our advertisements, including advertisements on other websites;
Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details;
Social preferences, interests and activities.
We may collect the following information when you buy our products:
Passenger information, passport details, other ID document details;
Insurance details;
Relevant medical data and any special, dietary, religious or disability requests;
Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or payment information;
Information about your browsing behavior on our websites and mobile apps;
Information about when you click on one of our advertisements, including advertisements on other websites;
Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details;
Social preferences, interests and activities.
We may collect the following information when you contact us or we contact you to take part in promotions, competitions, surveys or questionnaires about our services:
Personal data you provide when you connect with us, including by email, mail, and telephone or through social media, such as your name, username and contact details.
Details of emails and other digital communications we send to you that you open, including any links within those communications that you click on.
Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal data:
We may use personal data from other sources, such as specialist companies that supply information, retail partners, and public registers.
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Twitter, Instagram, etc. you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
PERSONAL DATA YOU PROVIDE ABOUT OTHERS:
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
WHAT WE DO WITH THE INFORMATION WE GATHER
We use your personal data in a variety of ways and in particular for the following reasons:
TO PROVIDE THE PRODUCTS AND SERVICES YOU REQUEST
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may request.
TO MANAGE AND IMPROVE OUR PRODUCTS, SERVICES AND DAY-TO-DAY OPERATIONS
We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programs and other services.
We monitor how are services are used to help protect your personal data, detect and prevent fraud, other crimes and misuse of services. This helps ensure that you can safely use our services.
We may use personal data to respond to and manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We may use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, IT systems, security and the way we communicate with you.
TO PERSONALIZE YOUR EXPERIENCE
We want to ensure that marketing communications relating to our products and services, including online advertising, are relevant to your interests.
To do this we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Looking at your browsing behavior and purchases helps us to better understand you as a customer and it allows us to provide you with personalized offers and services.
We may also measure responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that meet your needs as a customer.
If you do not want to receive personalized services from us, you can change your preferences online, over the phone or by emailing us at any time. We will update our records as soon as possible.
TO MAKE CONTACT WITH YOU AND INTERACT WITH YOU
We want to serve you better as a customer so if you contact us, for example by email, mail, telephone or social media, we may use the personal data to provide clarification or assistance to you.
We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by Everglades Airboat Excursion and by other organizations on our behalf.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites, mobile apps and other sources.
We do not sell your personal data to third parties.
MARKETING COMMUNICATIONS AND MARKET RESEARCH
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.
When you book or register with us we will ask you if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the “unsubscribe” link in our emails, replying STOP to the short code in our marketing text messages or by writing to us at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us you will miss out on receiving great offers and promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products and/or services.
We would like to hear your views to help us improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to participate or continue in our market research.
SHARING PERSONAL DATA WITH SUPPLIERS AND RETAIL PARTNERS
In order to provide products or services you have requested, we may share your personal data with suppliers of your tour arrangements, including tour operators and transport companies.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purpose or preventing fraud and reducing credit risk.
When we share personal data with other organizations, we require them to keep it safe, and the must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enables our suppliers and retail partners to provide their services to you and us.
SHARING PERSONAL DATA WITH REGULATORY AUTHORITIES
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
SHARING PERSONAL DATA WITHIN EVERGLADES AIRBOAT EXCURSION
Our privacy notice applies to all of the services offered by Everglades Airboat Excursion, but excludes services that have separate privacy notices that do not incorporate this Privacy Notice. We may share the minimum personal data necessary with other companies and members of Everglades Airboat Excursion, for example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalize your experience; where appropriate, to make contact and interact with you; and if allowed and appropriate, for marketing or marketing research purposes.
We may also share personal data with an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we have with you. If the transfer or sale goes through, the organization receiving your personal data can use your data in line with this Privacy Notice.
PROTECTING YOUR PERSONAL DATA
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures reasonably expected to safeguard and secure the information we collect online.
Any information that you provide is stored on secure servers and all payment transactions are encrypted. Only authorized personnel are permitted to access your information in the course of their work with us. Our data security protections meet the “reasonable security requirements of the New York “Shield Act”. While we do our best to protect your information, no information transferred over the internet or stored electronically can be guaranteed to be completely secure and you provide your information to us at your own risk. The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
For European Citizens
The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by organizations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Notice. These protections include and are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.
DATA RETENTION
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If the data is needed after this period for analytical, historical or other legitimate purposes, we will take appropriate measures to anonymize this data.
OUR POLICY ON “DO NOT TRACK” SIGNALS UNDER THE CALIFORNIA ONLINE PROTECTION ACT (CALOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
GOOGLE ANALYTICS
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en.
LINKS TO OTHER WEBSITES
Our website or mobile apps may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
SOCIAL MEDIA FEATURES
Our websites or mobile apps may contain social media features such as Facebook, Twitter, Instagram, and Pinterest that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
CONTROLLING YOUR PERSONAL INFORMATION
You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking.
You may request details of personal information which we hold about you. Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case a small fee will be payable based on administrative costs.
If you believe that any information we have pertaining to you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
You can also ask for your information to be rectified or erase, to object to the processing of your personal data and, where technically feasible, to ask for the personal data you provided us to be transferred to another organization.
We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.
You can also contact us if you have complaint about how we collect, store or use your personal data. We aim to resolve your complaints but if you are dissatisfied with our response, you may complain to the local data protection authority.
If you are a California resident, we may not delete your personal information if one of the following exceptions exists:
Information is necessary to complete the transaction;
Information is necessary to detect security incidents;
Information is necessary to protect against deceptive, fraudulent or illegal activity;
Information is necessary to identify and repair errors;
Information is necessary to promote free speech;
Information is necessary for scientific, historical, or statistical research in the public interest;
Information is necessary for internal uses of the company if those uses are reasonably expected by consumers;
Information is necessary to comply with a legal obligation; or
Information is used internally in a manner that is compatible with the context of the collection.
Please submit your request or complaint in writing to:
1501 S Church Ave
Suite 102
Tampa, FL 33629
or email us at support@evergladesairboatexcursion.com
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you can contact us on behalf of someone else.
LEGAL BASIS FOR PROCESSING PERSONAL DATA
We will only collect and use your personal data if at least one of the following conditions applies:
We have your consent;
Example: Customer account
You give us permission to process your personal data when you register for a tour.
It is necessary for a contract with you or to take steps at your request prior to entering into a contract;
Example: To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
It is necessary for us to comply with a legal obligation;
Example: Sharing personal data with regulatory authorities
Sharing your data with law enforcement personnel or any purposes which they determine appropriate.
It is necessary to protect your vital interests or those of another individual;
Example: In an emergency
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
It is in the public interest or we have official authority; or
Example: Security operations
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.
Example: To personalize your experience
We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.
Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
What about data that is collected through a mobile device?
Mobile devices can be used to access our services, as well as versions of our regular website. These mobile sites work in a similar way to our main website. Sometimes we make use of something known as cross-device tracking, which allows us to track user behavior across different devices. We use this to improve the service that we provide you and for marketing activities, so advertisements shown to you on other websites may be offered based on your activities on linked devices.
How do we treat personal information of children?
You are only allowed to book through our site if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.
KEY TERMS
European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.
Online advertising: Marketing messages that you may see on the internet.
Special categories of personal data: This are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, biometric data for the purpose of uniquely identifying a natural person; health data; and data concerning a natural person’s sex life or sexual orientation.
BOOKING CONDITIONS
Everglades Airboat Excursion is a Tour Booking Agent. We work with partners, who we refer to as the “Operator” or Supplier to offer the best experience, customer service, and fair pricing for the services we offer. We endeavor to ensure that all our clients have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel product specified and that all bookings are accepted on the following conditions:LIABILITY
2. ASSUMPTION OF
Guests acknowledge that the enjoyment and excitement of adventure travel is derived in part from the inherent risks incurred by travel and activity beyond the accepted safety of life at home or work, and that these inherent risks contribute to such enjoyment and excitement, and are the reasons for your voluntary participation. Therefore, you acknowledge that you are aware of the inherent hazards and risks associated with participating in a Everglades Airboat Excursion, including those associated with travel, and adventure tours.
I understand the description of these risks is not complete and that unknown or unanticipated risks may result in injury, illness, or death. I agree to be responsible for my own wellbeing and negligence. I freely and voluntarily assume complete personal responsibility for these risks and for the injuries or death that may occur as a result of these risks, even if such injuries or death occur in a manner that is not foreseeable at the time this agreement is signed.
3. RELEASE
Everglades Airboat Excursion (“released party”) shall not be responsible or liable for cancellations, acts of Local Tour Guides, Tour Operators, Suppliers or other service providers, variation, postponement, omission or default by transportation companies, or any other persons providing services or accommodations to you including any results thereof, such as changes in services. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person that is not its employee, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. The released party shall not be liable for indirect, special or consequential damages. You hereby expressly release Everglades Airboat Excursion from any and all liability, controversies, claims, suits, injuries, loss, harm or damages arising from or related to disputes, dealings, or interactions between you and any other users, Local Tour Guides, Tour Operators, Suppliers, other Travelers or other third parties.
4. ADDITIONAL RISKS
Everglades Airboat Excursion, and its employees, members, agents, and representatives are a referral service only and DO NOT arrange tours, transportation, sightseeing, or any other services related to your tour. Everglades Airboat Excursion is a referral service and is not an employee, agent, or representative of any Local Tour Guides, Tour Operators, or their suppliers. Everglades Airboat Excursion does not own, manage, operate, supervise, or control any transportation, vehicle, or any other entity that supplies services related to your tour. Everglades Airboat Excursion is not affiliated with any Local Tour Guide or Tour Operator. All Local Tour Guides, Tour Operators, and suppliers are independent contractors, and are not agents or employees or representatives of Everglades Airboat Excursion. No joint venture exists between Everglades Airboat Excursion and any Tour Operator or Supplier. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all customers agree that neither Everglades Airboat Excursion nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour participant or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Everglades Airboat Excursion. Everglades Airboat Excursion assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any participant that may result from any act or omission on the part of others; and Everglades Airboat Excursion shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. Everglades Airboat Excursion accepts no responsibility for lost or stolen items.
5. PAYMENT
Payment is due upon booking your tour. All Booking Requests must be submitted with a major credit card unless otherwise expressly stated and are subject to additional fees. You authorize us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. The charges include the price of the booking, plus any additional taxes and services fees. Additional fees will apply for any reservations made with multiple payment methods. For your security, all payments are made through secure servers. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
While we do accept major credit cards including Visa, Mastercard, American Express and Discover, participants must provide to us a signed charge authorization agreement or click authorization for every transaction. Your authorization is a binding agreement for us to charge your card and as such you waive any right to chargeback in the case of cancellation for any cause (excepting fraud), including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. In the event a Participant attempts to chargeback, reverse, or recollect a trip payment already made without the authorization of Everglades Airboat Excursion, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.
For tour groups of six (6) of more, you must make payment according to the instructions we give to you. You will be required to pay a 50% deposit when booking. All deposits are subject to the cancellation policy as described below. Final payment is required no later than 7 days prior to departure unless otherwise stated. Which payment includes the price of the booking, plus any additional taxes and services fees. For your security, online payments are made through secure servers. You authorize us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand. An Operator may require a National Park Service entry fee which is separate from the services offered by Everglades Airboat Excursion. This payment is made directly from you to the Operator. Children under the age of 16, National Park passholders, Senior citizens (62+ years of age), and Active Military personnel with proper ID will be exempt from this charge.
Your booking is confirmed and a contract between you and the operator will exist when we send you confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to the us immediately. As we act only as a referral service, we have no responsibility for any errors in any documentation except where an error is made by us. Payment and confirmation of reservation do not guarantee your position in a boat and parties that pay separately may not be seated together. Seat assignment is at the sole discretion of the tour operator.
Where an offer of availability is made by the operator, your booking is not confirmed until you receive a booking confirmation. We therefore advise you to accept the offer as soon as possible after receipt in order to make a firm booking.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, and taxes. Please contact us for up-to-date prices.
Everglades Airboat Excursion cannot be held responsible for errors and/or omissions in bookings or pricing, either made by the operator, or as a result of a system failure of any kind. We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. It is your responsibility to check the price of your chosen tour at the time of booking. We reserve the right to charge you at a future date if we have made a clerical error by charging the wrong amount agreed to, or if the charge did not go thru at the time of booking for any reason.
6. CANCELLATION AND AMENDMENTS TO YOUR BOOKING
In the event that you do not pay for the travel product specified within the time limits specified above we reserve the right on our own behalf and on behalf of the operator to cancel your booking of the travel product on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator’s terms and conditions and any applicable law.
6.1 Cancellations and Amendments for Individual Bookings
If you wish to amend or cancel a confirmed booking, you must contact us by telephone. Amendments and cancellations will be accepted for bookings as long as we are notified of the change or cancellation at least two days in advance of said booking. In the case of cancellation, a refund will be provided subject to the following and at the discretion of Everglades Airboat Excursion. As described above, Everglades Airboat Excursion is a booking agent and your contract for services is with the operator. All operators have their own cancellation policies, which apply to your booking. Any fees, charges, or additional fares and taxes imposed by the operator are applicable and payable by you. Where we incur any liability for an operator cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the operator, we will not provide a refund to you until we receive the funds from that supplier.
Guests seeking to change or cancel their tour within 48 hours of a booking may be subject to fees, and/or cancellation charges up to 100% of the booking at our discretion. In the event of a change or cancellation to an existing booking within 48 hours, any fees, charges, or additional fares and taxes imposed by the operator are applicable and payable by you. Where we incur any liability for an operator cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the operator, we will not provide a refund to you until we receive the funds from that supplier.
6.2 Cancellations and Amendments for Group Bookings.
Any group of 6 or more is considered a Group Booking and is subject to the following cancellation terms. In the event that you do not pay for the travel product specified within the time limits specified above we reserve the right on our own behalf and on behalf of the operator to cancel your booking of the travel product on your behalf, or not to confirm the final booking with the operator, in either case without further notification to you. If this occurs then the initial deposit will not be refundable and the balance of any further money paid by you for the travel product will be dealt with in accordance with the operator’s terms and conditions and any applicable law.
If you wish to amend or cancel a confirmed booking, you must contact us by telephone. Amendments and cancellations will be accepted for bookings as long as we are notified of the change or cancellation at least 7 days in advance of said booking. In the case of cancellation, a refund will be provided subject to the following and at the discretion of Everglades Airboat Excursion. As described above, Everglades Airboat Excursion is a booking agent and your contract for services is with the operator. All operators have their own cancellation policies, which apply to your booking. Any fees, charges, or additional fares and taxes imposed by the operator are applicable and payable by you. Where we incur any liability for an operator cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the operator, we will not provide a refund to you until we receive the funds from that supplier.
Groups seeking to change or cancel their tour within 6 days of a booking may be subject to fees, and/or cancellation charges up to 100% of the booking at our discretion. In the event of a change or cancellation to an existing booking within 48 hours, any fees, charges, or additional fares and taxes imposed by the operator are applicable and payable by you. Where we incur any liability for an operator cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the operator, we will not provide a refund to you until we receive the funds from that supplier.
6.3 SAME DAY TOURS
Everglades Airboat Excursion is happy to make bookings for same day tours. However, should you need to cancel a same day tour your booking may be subject to fees, and/or cancellation charges up to 100% of the booking at our discretion. In the event of a change or cancellation to a same day tour any fees, charges, or additional fares and taxes imposed by the operator are applicable and payable by you. Where we incur any liability for an operator cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the operator, we will not provide a refund to you until we receive the funds from that supplier.
7. CHANGES AND CANCELLATIONS BY THE OPERATOR
Everglades Airboat Excursion or the Operator will inform you as soon as reasonably possible if the operator needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the operator in relation to any alternative arrangements offered by the operator but we will have no further liability to you. If your tour is Cancelled by the Operator, except in the case of Force Majeure described below, our usual cancellation policies apply and any refund will be at our sole discretion.
8. REMINDERS
The receipt/invoice is your final account and no further reminder regarding payment will be sent. We may send courtesy notifications at our discretion.
9.1 LATE ARRIVALS / DELAYS
It is your responsibility to arrive at all departure points at the final times specified in the tickets and/or itineraries supplied. Should the departure point change you will be contacted directly by the tour operator. You are solely responsible to abide by any changes to the departure point. We do not accept responsibility for the consequences of your late or non-arrival as specified above.
9.2 HEALTH
You must ensure that you are aware of any health requirements and recommended precautions relevant to your tour.
Guests must advise Operator, at time of booking, of any physical, medical or other special needs that require accommodating. In purchasing your tour, you attest that you are physically fit for it. If you have concerns please request additional details about your journey.
Tours are operated by independent third-party suppliers, not Everglades Airboat Excursion. Your contract will be with the operator of the tour, and you will be subject to their terms and conditions. We are not responsible for providing of the tour, or anything that happens during the tour. Tours involve outdoor activities and/or can be physically demanding. You must make your own decisions about Tours and participate only in activities that suit your physical ability: we suggest that you speak with your medical provider if you have questions about your abilities. We recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake. We recommend that you purchase travel insurance.
Guests should be aware that health restrictions apply for any booking on an airboat. Pregnant women, children under the age of 5, and any individuals under 48 inches tall and anyone with a history or neck or back injuries are strictly prohibited from tours on airboats. Everglades Airboat Excursion will not be liable for any guest who is injured who chooses to ignore these restrictions or who negligently and/or fraudulently misrepresents their conditions in order to gain access to an airboat tour.
For the safety or our customers, Everglades Airboat Excursion reserves the right to request health information upon booking and to exclude any participants it deems unfit for participation at its sole discretion.
9.3 COMPLAINTS
Thankfully these are rare; however, in the very unlikely event of anything not running to plan while on vacation, or you are dissatisfied with any aspect of it, you must report the fact locally to your tour operators’ local representatives or suppliers. Everglades Airboat Excursion is not responsible for any complaints about your tour.
9. VIDEO/PHOTOGRAPHIC LIKENESS
Any photographic, film, video likeness or audio recordings of participants while on tour may be edited and used by Everglades Airboat Excursion in future marketing campaigns and on the Everglades Airboat Excursion website without any notification or compensation to the participant.
10. APPLICATIONS FOR PRODUCTS AND SERVICES
Prices, and details, of services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
We will be able to provide you with a final price for your chosen dates & itinerary when you call or before you confirm your reservation.
We reserve the right to change these terms and conditions at any time by posting changes on this website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the same. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment by you to any terms and conditions must be agreed in writing by us.
11. DISCLAIMERS
While we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.
We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore, and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price (as dictated at the time).
We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.
12. FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions we will not be liable to pay you compensation, or make any refund, if our contractual obligation to you are affected by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, acts of God, war, terrorism, or civil disturbance, government restrictions, changes of schedules or operational decisions of operators, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire, or for acts or omission of Third Parties or other parties not under the control of Everglades Airboat Excursion and or a similar occurrence or condition beyond our reasonable control. We shall be excused from performance, including any refund, during such prevention, restriction or interference, and any failure or delay resulting therefrom shall not be considered a breach of these conditions.
13. CHOICE OF LAW AND VENUE SELECTION
This Agreement is deemed to be entered into in Florida. This Agreement shall be construed according to the internal laws of Florida without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Everglades Airboat Excursion no later than 60 days after completion of the tour. Guest claims not submitted and received within this time shall be deemed to be waived and barred14. SEVERABILITY
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
